Junior Application Support Analyst

Functieomschrijving:

ING is looking for two enthousiastic Junior Application Support Analysts withinin the Financial Markets space.

Job description:
- Provide (skilled) first line support and maintenance on cross border applications in accordance with ITIL best practice.
- Manage Service Request/Incident/Problem status using standard service management tools
- Actively monitor and own Incidents and user questions, and provide the right communications channels
- Work in an user-centred approach, seeking to provide the users with an informed single point of contact for all IT requirements.

Your work environment:
You will work in the dynamic and challenging environment of Financial Markets.
The global market access system service delivery department (25+ FTE) focusses on delivering pricing, trading, post trade and reporting  application support services across several asset classes.
We have a global reach and customers in Amsterdam, Brussels, London, NY and Singapore locations. There is a close interaction between the department and business (traders and business management).
 

Functie-eisen:

Who we are looking for?
- Flexible, result driven, process aware, motivated and customer focused
- Pro-active and hands-on attitude, ability to balance multiple tasks and self critical, work under stress, team player

Personal profile:
- Professional Bachelor degree in IT (HBO+)
- Experience in technical environments is a preference
- Experience with functional and technical application management (ITIL) is a preference
- Experience with one of the following:  Oracle, PL/SQL, Linux (Unix) is a preference
- Excellent written and oral skills in English
- Structured and disciplined way of working
- Preferably basic banking knowledge

What do we offer?
·       a 36-hour working week
·       job grade 8

Interested?
Click on Apply. You can also call Lars Polling, manager, for information, telephone +31(0)20 563 7666.